TERMS AND CONDITIONS
Cancellation + Rescheduling Policy
RLB kindly asks all clients to provide 2 business days notice for cancellations and rescheduling .Bookings cancelled with less than 2 days notice will forfeit their deposit and may be charged the remaining balance of their appointment.
Our policies are listed on our website at the top of the treatment list, When finalising your booking you are agreeing to our salon policy. In no circumstances will fee’s be void for clients who claim they weren't aware of these policies.
Does RLB take deposits?
Yes - for all online and in person bookings we require a 50% deposit to secure your appointment. Please note all deposits are non-refundable and are valid for 3 years. Should you give 2 days notice of Reschedule or cancellation Your deposit is redeemable against on any service/s or products in the salon (this excludes cosmetic tattoo deposits).
If you are running late to your appointment
As RLB operates on a back-to-back basis, it is important to notify RLB as soon as possible if you are running late to your appointment. RLB will accommodate wherever possible however, running 15 minutes late or greater will require your appointment to be rescheduled and result in a missed appointment fee.
Babies/Children & Guests in the Salon
We kindly ask clients to please not bring babies or children as this can disturb other customers enjoying facials and massages. We thank you for your understanding and co-operation .
Last Minute Cancellations/No Shows
Cancellations within 2 hours from your appointment or fail to show requires full payment of booked service. This will be debited from your nominated card on file and is to be finalised before rebooking.
Cosmetic Tattoo Policy
Normal policy still applies for appointment changes within 48 hours and cancelling within 2 hours or not showing. Additional fee’s apply for tattooing due to the nature in length of tattoo . For appointment changes within 7 days, an $95.00 fee applies. This fee will be debited from your nominated card on file. All tattooing Terms and Conditions are listed on our booking page prior to the deposit being paid.
Why We Charge Even If You Don’t Show Up
RLB is a service based business - where time is put aside just for you. Without providing notice of being unable to attend your appointment, we don’t have the opportunity to fill your appointment. RLB therefore asks all clients to be respectful of RLB staff’s time and please take the time to read RLB policy & T&C’s prior too booking.
Feeling Unwell?
If you are unwell this means you are unable to attend your appointment and we ask all clients to respectfully let us know prior to coming to your appointment.
All RLB staff work within close proximity to our clients and the risk of transmission is incredibly highly. If you have a negative covid test but are still unwell & symptomatic of any illness this still means you are not able to attend your appointment.
If you attend an appointment unwell, you will be rescheduled and normal payment will still be chargerd.
Covid-19 Policy
As per normal instruction outside of Covid-19, if you are feeling unwell please reschedule your appointment. If you are to come unwell with visible symptoms you will kindly be asked to leave and payment is still expected for your appointment. If you are unable to make your appointment due to having covid or being a close contact, normal fee’s still apply.